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Retirement calendar for SMSEagle products

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This article contains information about the retirement of hardware products and software support.

 

Glossary

End-of-Sale (EOS)

The EOS date is the final day to purchase the product. However, this date is subject to stock availability both in our warehouse and with your local distributors.

Once all our stock is depleted, all our product SKUs will be inactive and new orders can no longer be processed.

End-of-Life (EOL) Date when support for the product ceases. RMAs for this product will no longer be processed. Support care-pack subscription and technical support are not possible beyond the EOL date. New software releases will not include support for any product which has already reached its end-of-life date. 
Migration Path Migration Path is announced as a recommendation to replace a discontinued product with an alternative product.

 

 

Retirement Calendar

Device Model Hardware Revision MAC address starts with... End-of-Sale (EOS) date End-of-Life (EOL) date
Migration Path
NPE-9300-GSM/3G Rev.1 18:83:C4:04... 28.02.2017 31.12.2020 NXS-9700-3G Rev.1

NXS-9700-3G

NXS-9750-3G

Rev.1 78:A7:14:54... 11.09.2017 31.12.2024 NXS-9700-4G Rev.4

NXS-9700-3G

NXS-9750-3G

Rev.2 78:A7:14:55... 19.11.2018 None declared NXS-9700-4G Rev.4

NXS-9700-3G

NXS-9750-3G

Rev.3 78:A7:14:56... 15.03.2022 None declared NXS-9700-4G Rev.4

NXS-9700-4G

NXS-9750-4G

Rev.3 78:A7:14:64...
78:A7:14:65...
15.03.2022 None declared NXS-9700-4G Rev.4

NXS-9700-4G

NXS-9750-4G

Rev.4 78:A7:14:74...
78:A7:14:75...
None declared None declared None declared

NXS-9700-5G

NXS-9750-5G

Rev.4 - None declared None declared None declared
MHD-8100-3G Rev.1 00:07:32... 19.04.2021 None declared MHD-8100-4G
MHD-8100-4G Rev.1 00:07:32... None declared None declared None declared

 

Important note: New software releases will not include support for any product which has already reached its end-of-life date. By continuing to use end-of-life hardware, you could run the risk of interruptions in the correct functioning of your device. Our sales team and sales partners will be happy to help you plan for your next hardware refresh.

 

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