Each group can represent a support team. Each contact can be in multiple support teams. That's why it is necessary to add to group level a control of when SMS messages are delivered, as one person can be on multiple shifts:
e.g. you can be in a support team that has afternoon shift + be in a support team that has oncall duty in the night

Migrated from the SMSEagle UserReport forum (2021-06-25). Legacy status: Rejected.