Troubleshooting
Let's figure out what's going on
Problems with sending messages
- Gateway is not sending messages. Modem log reports "Cannot access SIM Card"
- Gateway is not sending messages. Modem log reports "Error sending SMS: No SMSC number given."
- Gateway is not sending messages. Modem log reports "Error: phone requires not supported code type"
- Gateway is not sending messages. Modem log reports "Warning: no code in config"
- Gateway is not sending messages. Modem log reports Status = 111
- Gateway is not sending messages. Modem log reports Status = 302
Other troubleshooting
- Remote support - Teamviewer QuickSupport module
- E911 on Verizon network
- MFA login on backup device in HA-cluster
- SMSEagle devices not affected by log4j/log4shell vulnerabilities
- Problem downloading update for MHD device ("New software version available, but support package of your device has ended" is displayed)
- Problem downloading update for Rev.3 device ("Software is up to date" is displayed)