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  1. SMSEagle Support
  2. Troubleshooting

Troubleshooting

Let's figure out what's going on

Problems with sending messages

  • Gateway is not sending messages. Modem log reports "Cannot access SIM Card"
  • Gateway is not sending messages. Modem log reports "Error sending SMS: No SMSC number given."
  • Gateway is not sending messages. Modem log reports "Error: phone requires not supported code type"
  • Gateway is not sending messages. Modem log reports "Warning: no code in config"
  • Gateway is not sending messages. Modem log reports Status = 111
  • Gateway is not sending messages. Modem log reports Status = 302
See all 10 articles

Other troubleshooting

  • Remote support - Teamviewer QuickSupport module
  • E911 on Verizon network
  • MFA login on backup device in HA-cluster
  • SMSEagle devices not affected by log4j/log4shell vulnerabilities
  • Problem downloading update for MHD device ("New software version available, but support package of your device has ended" is displayed)
  • Problem downloading update for Rev.3 device ("Software is up to date" is displayed)
See all 9 articles

Get in touch

  • SMSEagle Team
    ul. Piatkowska 163
    60-650 Poznan
    Poland
    EUROPE
  • support@smseagle.eu
  • +48 61 6713 413
  • Website

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What is SMSEagle?

SMSEagle is a professional hardware SMS gateway for sending and receiving SMS messages. The device is designed with focus on reliability and stability. It has a Linux on-board, modern responsive web-interface, database backend, and built-in cellular modem. SMS messages are sent/received directly to/from cellular network without using any external 3rd party solutions. SMSEagle has a built-in SQL database for secure storage of messages. Built-in SNMP agent allows to constantly monitor performance of the SMSEagle. The device has a range of built-in plugins that enable additional functionalities and easy to use API for integration with external applications.

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